FAQ

Frequently asked questions about the ShopLOCAL® Local Loyalty Reward Card

Is this card available to everyone?

No. It is available exclusively to homeowners living within the postcode areas shown. It is not available outside of these areas, nor is it available to trade, commercial, or supply only customers

Is the discount genuine?

Yes, of course. It is a true and genuine saving off of our normal selling prices. The maximum discount available is £200 on Composite Doors (per door), £1,000 on PVCu Windows, £1,500 on Aluminium Windows, £2,000 on Timber Windows and £1,000 on all Roofing, Roofline and Canopy products, all up to a maximum saving of £3,000 per order, per household, per year

Can I save on every item?

The discount is against the product value of every Window and Door, unless we run a very specific priced offer on a selected product, then you are welcome to save across the range of Windows and Doors - Service products such as replacement glazed units, are excluded from our ShopLOCAL® promotion. We also are unable to discount installation and ancillary services, unfortunately

Why do you offer a ShopLOCAL® Discount?

We genuinely believe people should do their best to buy local - we try to source UK manufactured products as much as possible, and even then, the more local to us the better. We want to encourage this from our customers too. Also, it simply costs us less to install and service installations more local to us, so we want to pass this savings on to you

We auto-apply the discount to every Quotation we do within the ShopLOCAL® Coverage area, so anyone qualifying automatically gets the discounts. The savings are always shown on your Quotation. Then you just have to activate your membership when or before you order with us. You can do this here

Can I combine the ShopLOCAL® savings with other promotions?

Yes, we don't offer many general promotions, because we genuinely believe everyone should be offered our best price, every time. On occasions where there is a promotional or sale running, you can combine savings with very few exceptions (such as ex-display, non-installed items, trade, and service) and save even more!

Can I share my ShopLOCAL® Membership Card with my friends and family?

Yes, you can! Just remember to let us know it is registered to you, and make sure you get it back once they've applied their savings

How much does the card save me?

The card gives additional savings - in addition to our great everyday pricing, available to everyone else. The EXTRA savings rate that is currently available is shown on this page, although this may vary from time to time, in line with demand, so always check back. It fluctuates a little depending on deals with our suppliers, availability and more. If you include your email address when you sign-up, we will automatically let you know when the rate fluctuates - so you can take advantage of any one off extra Members-only extra savings or deals - and you can always click and un-subscribe from the mailings (which don't happen very often), but retain use of your card. The only limit is £3,000 savings per order, per household, per year and the individual product range savings limits are shown in our ShopLOCAL® Card Terms

Do I qualify for the ShopLOCAL® Card?

Providing you are a residential customer living within and for installations within the following Post Code areas, you qualify

All NP Postcodes including

• NP4 Pontypool
• NP7 Abergavenny
• NP8 Crickhowell
• NP10 Newport
• NP11 Blackwood
• NP12 Blackwood
• NP13 Abertillery
• NP15 Usk
• NP16 Chepstow
• NP18 Newport
• NP19 Newport
• NP20 Newport
• NP22 Tredegar
• NP23 Ebbw Vale
• NP24 New Tredegar
• NP25 Monmouth
• NP26 Caldicot
• NP44 Cwmbran

Selected LD Postcodes including

• LD3 Brecon
  

Selected HR Postcodes including

• HR1 Hereford
• HR2 Hereford
  
• HR9 Ross on Wye
  

Selected CF Postcodes including

• CF47 Merthyr Tydfil;
• CF48 Merthyr Tydfil

If you live outside of these areas, we are still happy to welcome you as a customer, and you will have our normal everyday great value pricing,  but we, unfortunately, won't be able to offer you the same extra savings as our local customers enjoy with ShopLOCAL®. If you believe you live within a border area, please get in touch and we will do our best to make Shop-Local available to you

Alternatively, if you have been recommended by a family member or friend with a ShopLOCAL® Card then you can claim the savings, using their card

Detailed Written Quotations

No ifs or buts, a clear yet comprehensive written specification with graphic visual follows every quotation

Technical Survey Included

Our experienced qualified Surveyor carries out a final Technical Survey prior to manufacture, for final check-off and final dimensions then oversees your project

Reliable supply chain, our own installation teams, and careful in-house project management mean installation when you expect it

Long Term Warranties

A long term guarantee you can rely on, which as a family business we've honoured them for nearly 4 decades